Terms and Conditions
Learn Italian Online with Teacher Silvia
Is a service that provides General Italian, Conversational Italian, Business Italian and Exam Preparation Italian courses online, via the Internet through audio or/and video call. The courses consist of 60 minute long classes for individuals or groups of 2-4 students. Learn Italian Online with Teacher Silvia provides a professional certified native teacher.
Booking Italian lessons
All lessons bookings must be agreed in advance with your teacher via e-mail at the following address:email@example.com or firstname.lastname@example.org. Your teacher will confirm the date/dates and time of the lessons at least 24 hours in advance. You must confirm the date and time by answering the e-mail of your teacher at least 24 hours in advance.
Payment and fees
All fees and transactions are in British Pounds, unless otherwise agreed. All lessons must be paid in advance. You choose whether you pay 1 lesson or packages of 5 or 10 lessons. Lessons must be completed within three months from the date of the payment.
The actual fees are published on the website of Learn Italian Online with Teacher Silvia at the following address:http://www.italian-online-lessons.com/skype-lessons/
Learn Italian Online with Teacher Silvia reserves the right to change the fees at any time and with no notice.
Payments shall be arranged using the PayPal services or Bank Transfer services.
You are required to be online and prepared for the lesson in the pre-agreed time.
You are entitled for a 15 minutes of free assessment in order to accommodate with the online environment and equipment, and enable the teacher to assess your pre-existing language skills.
Before the first lesson you are required to properly install Skype or/and Google Hangouts on your computer. In order to be able to participate on our lessons, you have to create a Skype or/and a Google account and add our teacher to your contact list.
A broadband internet access is required to ensure the quality of the sound and the video. In case of slow internet connection (poor audio/video quality) our teacher may ask you to switch off the camera to achieve better audio quality.
If you decide to terminate your course and will not attend the rest of the pre-ordered and/or pre-paied lessons, no refund will be made by Learn Italian Online with Teacher Silvia.
Learn Italian Online with Teacher Silvia reserves the right to cancel any lessons pre-agreed and/or pre-paid in any circumstances and will refund the client with the remaining amount of the pre-paid lessons that have not been completed (PayPal fees will be deducted from the due amount).
Cancellation and delay policy
If you are unable to attend the lesson in the pre-agreed time you have to notify your teacher at least 24 hours before the scheduled time by e-mail. If you cancel the lesson with less than 24 hours notice or miss it, or failed to log-in within 15 minutes following the lesson start time, the lesson is to be considered as if it was completed.
The teacher reserves the right to terminate the lessons in case of force majeure and in any of the following cases:
- extremely bad audio quality
- disruption of the Internet services on any sides of the lesson
If extremely bad audio quality and/or disruption of the Internet services are on teacher’s side the lesson will be rescheduled. If extremely bad audio quality and/or disruption of the Internet services are on student’s side, you can reschedule only 30 minutes lesson.
In case of force majeure, if more than 30 minutes are completed, the whole lesson will be considered as completed.
In case you are late and you didn’t inform the teacher of the delay, the teacher will sign out of Skype/Google Hangouts after 15 minutes and charge you for the lesson.
If you buy a single lesson and/or a package of 5 or 10 lessons you must attend those lessons within three months from the date of purchase, otherwise you loose the right to complete them.
Exclusion of liability
Learn Italian Online with Teacher Silvia cannot be at any time held responsible for any damage caused by the performance or inadequacy of the services of any third party
(e.g.: the Internet, Skype, Google Hangouts)